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Ordering
| If You Need to Order:
|
Ask for or email: |
Rx's
Patterns |
Order
Entry |
Frames, Frame Parts or
Sunwear
Frame Literature
Point-of-Purchase Materials/Environment |
Frame
Department |
| Stock Lenses |
Lens
Department |
Disposable Penlights
Eyewear Cases
Frame Displays
Hilco Products
Instrument Batteries
Instrument Bulbs
Lens Cleaners & Cloths
Magnifiers
Vigor Products |
Purchasing Department |
Pre-Paid Envelopes
Pre-Paid Mailing Labels
Rx Order Books |
Mailing Department |
Literature
Price Lists
Frame Tags |
Sales
Office |
Inquiries
| If You Have a Question
About: |
Ask for or email: |
| Frames or Sunwear:
Sizes, Colors, Features, Availability |
Frame
Department |
| Lenses: Styles,
Availability, Technical Questions |
Lens
Department |
| Delayed Rx's |
Customer Service |
Delayed Stock Orders for:
Bulbs, Cleaners, Batteries, Etc.
Eyewear Cases
"Frame Only" Orders
Sample Kits
Hilco or Vigor Products |
Purchasing Department |
| Defective or Incorrect
Rx's |
Quality Control |
| Your Monthly Statement |
Accounting Office |
Individual Bills or
Credits
Balester Wearer Protection Plan
Third Party Plans
Prices for Rx's, Frames, or Stock Finished Lenses |
Billing Department |
Other
Services
| If You Wish to:
|
Ask for or email: |
Cancel any Order
Change an Rx Already Ordered |
Customer Service |
| Leave a Message for
your Sales Consultant |
Your Rep's Voice Mail |
Notify us of a Change of
Name or Address
Open a New Account
Change Shipping Arrangements |
Accounting Office |
| Request a Package Picked up
by UPS, Airborne, or any other Delivery Service |
Mailing Department |
Tips for Helping Us
Help You
We want you to get results when you talk
to us at Balester’s! It can be fast and easy if you keep in mind these
few simple guidelines:
• Always Use Your Account Number.
Whether phoning, faxing, or e-mailing an order, or jotting a quick note,
please include your account number in all communications with us. This
helps us prevent mix-ups between accounts with similar names.
• Do You Have an Out-of-the-Ordinary
Question or Request for Us? If your order, question,
request, or requirements don’t seem to fall into any of the categories
listed above, simply tell our switchboard operator, briefly, what you
need. She’ll put you in touch with someone who can help.
• Do You Have a Problem or Complaint That
Has NOT Been Resolved Through “Normal” Channels? The members
of the Balester management team want to help, and are never “too busy”
to talk to you about a problem. So don’t be shy — if you need extra
help, just ask!
Management Team
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